Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Viewing Off The Job Activity (Active Learning)

There are two ways to view a Learners Off The Job Activity.

Timesheet

The date and time that the last Off The Job Activity was completed is now shown in the Timesheet page of the Learners portfolio.

The Last OTJ Activity date is the date and time from when the last OTJ activity ended.

This does not include any OTJ Activity dates that are in the future.

The Last OTJ Activity date is shown on both Learners who were created before and after 1st Aug 2022.

Portfolio

On the Learners portfolio, the Last OTJ Activity Date and the days since the activity is now displayed.

A banner is shown at the top of the Learners portfolio when they are on a break in learning. Click onto the banner will take the user to the break in learning details

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