Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Data Export fields

Available Fields

To see a list of all available fields for each of the files, please download the attached spreadsheet, below.

Version: 11.0

Last Updated: 24/09/2025

Data exports can be set up for an individual Centre, or as a Customer if you have multiple OneFile Centres. As default, all new data exports will be set up at the Customer level.

The data exports cover most, but not all of the major features in OneFile. To view a list of all available files and the fields within those files, please download the attachment below. 

Custom Forms

It's also possible to include custom form data as individual CSV files. You'll need to submit a ticket to a member of the OneFile Support team and provide the names of the custom forms you want to include in the data exports

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