Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


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Logging into the Practice Area to Check a Qualification

Overview

The Practice Area is a test environment where you can check qualifications and learning aims before using them on the Live server. This ensures accuracy and prevents issues in the live environment.

Steps to Log into the Practice Area

If You Know Your Login Details

  1. Go to the Login page.
  2. Enter your Email address and Password.
  3. Click Eportfolio
  4. Select Practice from Filter by environment.
  5. Click on your account.

If You Don’t Know Your Login Details


If You Need to Check a Qualification but Don’t Have an Account

  • If you don’t receive login details after resetting your password, please reach out to support for further assistance.

Tip: Always verify qualifications in the Practice Area before applying them in the Live environment to avoid errors.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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