Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: RPL

On Thursday 4th Novemeber 2025, we’ll be rolling out a series of enhancements to RPL Funding Calculator.

Full details of the changes can be found in the Release Notes

Downtime: There will be no product downtime.

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How to Request a New Qualification for Your Centre

Overview

Centre Managers can request new qualifications directly through OneFile. This includes Regulated Qualifications, Apprenticeship Standards, Functional Skills, and Bespoke Qualifications.

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Managers

Steps to Request a New Qualification

  1. Log into your Centre Manager account.
  2. Click Centre in the navigation menu.
  3. Select Learning Aims.
  4. Click Request.

You will be redirected to the Qualification Request Portal.

Using the Qualification Request Portal

Once the portal has loaded:

  1. Click Request next to the type of learning aim you want to add.
  2. Use the search bar to find the qualification by code or title.
  3. Attach any relevant documentation.
  4. Enter any specific requirements for how you’d like the qualification to be built.
  5. Click Add to Basket.

⚠️Missing Qualifications?

If you cannot find a regulated qualification or apprenticeship standard:

  • Submit a Bespoke request.
  • Include the title and/or code of the qualification you need.

Submitting Your Request

You can add multiple qualifications to your basket. When you're ready:

  1. Click the Basket icon in the top corner.
  2. Click Checkout.
  3. Enter your email address.
  4. Click Place Order.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.


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