Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


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How to Request a New Qualification for Your Centre

Overview

Centre Managers can request new qualifications directly through OneFile. This includes Regulated Qualifications, Apprenticeship Standards, Functional Skills, and Bespoke Qualifications.

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Managers

Steps to Request a New Qualification

  1. Log into your Centre Manager account.
  2. Click Centre in the navigation menu.
  3. Select Learning Aims.
  4. Click Request.

You will be redirected to the Qualification Request Portal.

Using the Qualification Request Portal

Once the portal has loaded:

  1. Click Request next to the type of learning aim you want to add.
  2. Use the search bar to find the qualification by code or title.
  3. Attach any relevant documentation.
  4. Enter any specific requirements for how you’d like the qualification to be built.
  5. Click Add to Basket.

⚠️Missing Qualifications?

If you cannot find a regulated qualification or apprenticeship standard:

  • Submit a Bespoke request.
  • Include the title and/or code of the qualification you need.

Submitting Your Request

You can add multiple qualifications to your basket. When you're ready:

  1. Click the Basket icon in the top corner.
  2. Click Checkout.
  3. Enter your email address.
  4. Click Place Order.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.


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