Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Software Update: Wednesday 15th January 2025

On Wednesday, we're updating OneFile Enrol, to introduce some new enhancements and fixes. 

Help guides

Enhancements

Enrol

  • Send Forms in Seconds!

    Sending forms to individual learners is now simpler. Just navigate to the learner's Tasks section and select Send New Form.

     Send form from tasks 2.gif by Marketing Team
  • No More Verification Codes!

    We've introduced a new, streamlined authentication method for accessing forms. Previously, the introduction of a verification process caused some difficulties for customers. While ensuring the security of forms is essential, we recognised the need to rethink and simplify the process.

    Users no longer need to request a verification code. Instead, the link provided will automatically expire after the first access or after 7 days. If accessed for the first time within this 7-day window, users will be taken directly to the form. If the link has expired, users will see an option to request a new one, which will be sent to their email.

  • Forms to Multiple Recipients Made Easy!

    You can now send an individual form to multiple recipients. Whether you want to send the form to a learner's personal and work email, or you're unsure which line manager is available, simply input all the relevant email addresses. All recipients will receive a link to the form. Once one recipient has completed and submitted the form, any remaining recipients will see a message letting them know it has already been completed.

    We hope this added flexibility will help speed up your processes and make managing forms even easier.

     Additional recipients 2.gif by Marketing Team

Fixes

Enrol

  • (TM-4057) We have resolved an issue where the learner's date of birth was overwritten when the OneFile ILR update event was enabled. This occurred only for dates of birth before 1990.

These changes aren't guaranteed to be included in this update.  Any changes to the above planned updates will be communicated in this thread!

Please submit a ticket to our team here if you have any questions.