Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Software Update: Thursday 26th January 2023

Jade Pimblott

started a topic over 2 years ago

On Thursday, we're updating OneFile Login. It is now possible to switch on Multi-Factor Authentication for your users. This will be part of a phased roll-out. For more information click here.

W

Wilma Chapman
said over 2 years ago

Hi Jade

Will this be available in the practice centre or just live?

Many thanks
Jade Pimblott
said over 2 years ago

Hi Wilms

I'll raised a ticket with the Support team who'll be able to advise.
W

Wilma Chapman
said over 2 years ago

Hiya Jade

Ignore that, having moment. it'll be at the point of system log in so that encompasses both live and practice.

Long day already.

Don't worry about ticket.

Thanks

Software Update: Thursday 26th January 2023

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