Software Update: Wednesday 9th October 2024 7am to 7:30am

On Wednesday, we're updating OneFile Eportfolio, to introduce a new enhancement.  

Please ensure all data is saved and your Eportfolio account is logged out before 7am to avoid any data loss.

Release notes can be found here.


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Solved

Access accounts page not loading

Description: Some users are experiencing an issue with the Access Accounts page, from the learners portfolio loading.

Workaround: As a Centre Manager you can assign the learners to the Employer by going to the Employers account and clicking on the Learners tab.

We'll keep you posted on the process of this issue.


  • Great news!

    This has been resolved

  • My e portfolio page is blank.

  • My portfolio is also blank and cannot access anything.

    OneFile.jpg
    (18.7 KB)
  • Same issue here

  • If you need support with your account, please reach out to our team on 0161 638 3876 or [email protected] 

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