Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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Access accounts page not loading

Jade Pimblott
started a topic almost 2 years ago

Description: Some users are experiencing an issue with the Access Accounts page, from the learners portfolio loading.

Workaround: As a Centre Manager you can assign the learners to the Employer by going to the Employers account and clicking on the Learners tab.

We'll keep you posted on the process of this issue.


  • Gareth Dutton
    said over 1 year ago

    Great news!

    This has been resolved

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