Software Update: Wednesday 15th January 2025

On Wednesday, we're updating OneFile Enrol, to introduce some new enhancements.

Release notes can be found here.


Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

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Access accounts page not loading

Jade Pimblott
started a topic over 2 years ago

Description: Some users are experiencing an issue with the Access Accounts page, from the learners portfolio loading.

Workaround: As a Centre Manager you can assign the learners to the Employer by going to the Employers account and clicking on the Learners tab.

We'll keep you posted on the process of this issue.


  • Gareth Dutton
    said over 2 years ago

    Great news!

    This has been resolved

  • M
    Makesa Madinah
    said 7 months ago

    My e portfolio page is blank.

  • N
    Nathan Ball
    said 7 months ago

    My portfolio is also blank and cannot access anything.

    OneFile.jpg
    OneFile.jpg
    (18.7 KB)
  • D
    Daniel Lewis
    said 7 months ago

    Same issue here

  • Jade Pimblott
    said 7 months ago

    If you need support with your account, please reach out to our team on 0161 638 3876 or Support@onefile.co.uk 

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