Season's greetings from everyone at Onefile!
It’s been a very busy few weeks, but Christmas is nearly upon us.
Click here to see our open hours.
We hope you have a wonderful break full of fun, food and festivities.
Take care and have a Merry Christmas!
Our newest mobile app update is now available, Grab your free download now!
Apple App Store (Version 1.0.17)➡️ OneFile Eportfolio App on the App Store (apple.com)
Google Play Store (Version 1.0.18) ➡️ OneFile Eportfolio – Apps on Google Play
Our services will be temporarily unavailable on Saturday 28th December 2024 due to scheduled maintenance. Thank you for your patience.
Click here for more information.
Please ensue your data is saved and you are logged out before 7am on 28th December.
Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store.
Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App
Help centre
We’re currently aware of an issue impacting some users that is causing an error when downloading a learners portfolio.
At the current moment there’s no workaround.
Our Technology team are working to resolve this as soon as possible. Follow this post to receive updates on this issue being resolved.
Im still having this problem. any update on when this can be resolved. Its essential we get learners portfolios downloaded ASAP.
thanks
Hi Billy,
Please reach out to the team on support@onefile.co.uk. However, we'll update this post as soon as we have any updates.
Hi I am also unable to download any portfolios, unfortunately. Have tried in google and Edge to no avail.
Richard Woodhead
Can I register that Truro & Penwith College had this problem when they conducted this on Friday.
I'm pleased to confirm this has now been resolved. However, any requests made over the last couple of days will need to be requested again.
We're really sorry for the inconvenience caused. If you have any questions, please reach out to the support team here.
This is not solved for me, I still cannot download my portfolio.
Hi,
I cannot download my account/ my portfolio.
Unable to do my task.
Thank you for looking into this.