Merry Christmas from Onefile

Season's greetings from everyone at Onefile!

It’s been a very busy few weeks, but Christmas is nearly upon us. 

Click here to see our open hours.

We hope you have a wonderful break full of fun, food and festivities. 

Take care and have a Merry Christmas!

Eportfolio Mobile App Update

Our newest mobile app update is now available, Grab your free download now!

Apple App Store  (Version 1.0.17)➡️ OneFile Eportfolio App on the App Store (apple.com) 

Google Play Store (Version 1.0.18) ➡️ OneFile Eportfolio – Apps on Google Play 

Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

Our services will be temporarily unavailable on Saturday 28th December 2024 due to scheduled maintenance. Thank you for your patience.

Click here for more information.

Please ensue your data is saved and you are logged out before 7am on 28th December. 

Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

Submit a ticket Log in

Software Update: Wednesday 23rd February 2022 - 07:00-07:30

On Wednesday morning, we're updating OneFile to release some new features, improvements and fixes:  

NEW & IMPROVED 

Eportfolio 

  • We've improved how progress calculation works in Eportfolio. Users will now be informed when the calculation is taking place for a learner via a message in the user interface. 
    Equally, if an assessor starts a review for a learner, the progress calculation will happen immediately so the review has the latest progress information. In this scenario, no message will appear and the progress calculation happens instantly. 

  • Issues that were impacting the BKSBLIVE integration have been fixed. Forms can be published on the ILP page for centre managers in Eportfolio as normal. 
    Centre managers will see initial assessments, diagnostic assessments and skills checks from BKSBLIVE when adding BKSBLIVE fields and publishing forms. 

FIXES 

Eportfolio 

  • All scorecards, regardless of who submits them, will match the scorecard CSV data in OneFile's exports. 
    We've fixed a scenario where some discrepancies were appearing if the scorecard was submitted by an assessor on behalf of the learner. 

  • The calendar syncing functionality for Outlook has been fixed. 
    You can now sync your OneFile calendars with Outlook. The sync will backdate one year and also contain all future calendar events in OneFile. 
    To find out more please refer to this support article here. 
  • A number of issues related to the Safari internet browser have been successfully fixed. 
    Previously, when using safari, users were not able to select recipients when creating new messages. This has now been fixed and recipients can be added to the message via the pop-up. 

  •  There was also an issue that prevented review form information from being saved. This has been resolved and when a user has completed a review form, the page successfully saves. The user will be kept on the page after the save has been made. 

  •  Another issue in Safari was that assessors weren't able to allocate plan templates to learners. This is now resolved and means that assessors can successfully access assessment plan templates, select a class, and assign to learners from the list. 

  • All scorecards, regardless of who submits them, will match the scorecard CSV data in OneFile's exports.
    We've fixed a scenario where some discrepancies were appearing if the scorecard was submitted by an assessor on behalf of the learner.

ILR

  • Inactive programme aims weren't displaying when a user was returning to the programme summary after editing an inactive programme aim.
    This has now been fixed and the inactive programme aims will display correctly.

Learning Hub - Scorecard

  •   We have resolved a visual issue with the scorecard graph. It was previously not displaying the full axis rating scale. This has been resolved and the scorecard graph will go up to 4 on the vertical axis. 

UP AND COMING!

ILR

  • We're working on some key developments and improvements for OneFile ILR. Users will soon be able to validate ILR submission data more easily within the product itself. 

    This new functionality is currently in an early preview mode. If you'd like a walk-through of what we’ve been working on, please speak to your Customer Success Manager at OneFile. 


  • When is this update going to be completed ?

    I cannot sign off any units, this is not a good service.

  • Hi Pauline,


    The update was completed at 7:30am this morning. Please drop our support team an email on Support@onefile.co.uk or call 0161 638 3876 if you have any questions. 

  • Hi Pauline,


    The release was completed by 7:30am today.  Please reach out to our support team on 0161 638 3876 or support@onefile.co.uk if you have any questions and our team will be able to help! 

  • "We've improved how progress calculation works in Eportfolio. Users will now be informed when the calculation is taking place for a learner via a message in the user interface."


    In relation to the above update - previously, the progress calculation was updated instantly when we signed off or unlocked an assessment. Now it seems to take some time to update. Is it expected that this will continue to be a slower process in future?

  • Hi Suzi


    Thank you for your post.


    Please reach out to our support team on 0161 638 3876 or support@onefile.co.uk if you have any questions and our team will be able to help!  

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