Reduced Support Availability: 10th July 2025
Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!
You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.
Help centre
Logging in
- How do I log into my account?
- Log in with Microsoft
- Multi-factor Authentication (MFA)
- How do I enable Multi-Factor Authentication
- How to reset your MFA login
- New OneFile Login May 2024
- Unable to accept Terms & Conditions
- "Email is already taken" when creating a Keychain
- How do I log into my account if the link has expired?
- How to log into your EQA account