Report Incorrect Details on an Onboarding Form in Enrol Onboarding

Jade Pimblott

Modified on: Tue, 13 Oct, 2026 at 2:29 PM

Overview

When you review a learner's onboarding forms, you can flag individual details that are wrong instead of approving them. You mark each incorrect field, add a comment explaining what needs to change, and return the form to be updated. The comments tell the employer or learner exactly what to correct, and there's a clear record of what was reported.

User Roles

This feature can be used by:

User

The form is returned to the employer or learner who completed it, so they can make the corrections.

Steps to Report Incorrect Details

Go to Learners and open the learner's record, then open the Programme tab.
Find the form marked Awaiting review and select Review.
Review the form. To return it for corrections, select Send back to learner.
In the Report Incorrect Details prompt, select Continue.
Next to each detail that's wrong, select Report an issue, enter a comment describing the correction needed, and select Submit Issue.
When you've flagged every incorrect detail, select Report incorrect details to return the form to be updated.

⚠️ Important: A comment is required on each issue, and the Report incorrect details button stays unavailable until you've reported at least one issue.

Tips & Notes

Your comment is what the employer or learner sees, so be specific about what's wrong and what it should say.
You can flag more than one field before returning the form — report each one with its own comment.
Reporting an issue returns the form to be corrected; it doesn't change the values for you.
If the form is correct, select Approve instead of returning it.

Terminology

The terminology used in this article may differ depending on your Centre's configuration.

Need Help?

If you need assistance, please contact Onefile Support or your internal support team.