Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual.

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Custom Rating Scales

Jade Pimblott

Modified on: Wed, 11 Dec, 2024 at 3:06 PM

New feature alert!

Available from 12/12/2024

Please reach out to your Onefile Success Manager and ask for the integration to be enabled before following the steps below.

Eportfolio and RPL customers can import custom rating scales from Eportfolio into RPL. To enable this, follow the steps below:

Log into Eportfolio as Centre Manager
Click Centre
Click Integrations
Click Go to integrations
Click to Enable integration
Click Enable Rating Scales

Enabling rating scales in RPL will import the scorecard rating scale templates into the RPL Skills Scan, based on the assigned template in Eportfolio.

All exisiting calculators and appliations will be unaffected
New calculators will need to be set up in RPL to start using the imported rating scale.

New feature alert!

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