Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be no service interruption.


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Setup Funding Calculator

  User Roles

This feature can be used by the following user roles:

  • Client Owner
  • Finance Admin

To set up a Funding Calculator for new or existing Apprenticeship Standards follow the below steps:

  1. Click Manage Standards
  2. Click Set up funding calculator
  3. Click Start
  4. Complete all Visit fields
  5. Complete all Cost fields
  6. Click arrow to expand Knowledge, Skills & Behaviours (KSB's) sections 
  7. Select Size KSBs by Topics or Size KSB's by Criteria 
  8. Select weighting by clicking radio buttons (Will default to medium if none set)
  9. Enter your required reductions to all fields
  10. Click View summary
  11.  Click Finish Setup

Once you have finished setting up your Funding Calculator for the Apprenticeship Standard, you can view the summary again by selecting View funding calculator on the Manage Standards page.

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