Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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What are OneFile Delivery Plans?

An Apprenticeship Training Plan is a document that outlines the training and development activities an apprentice will undertake during their apprenticeship journey. The document also outlines how the apprentice will be supported to successfully achieve the apprenticeship. It serves as a contract signed by the employer, apprentice, and training provider. This agreement must be established before any training begins, and a fully signed version should be in place within a 42-day ‘qualifying day’ period.

The plan of training is the section within the training plan that details the planned content and units of delivery. It must include a description of the activities the apprentice will undertake to develop occupational competency. Additionally, it should specify when the content will be delivered and identify the party responsible for delivering each component. Furthermore, it must be clear whether a particular component contributes to the off-the-job training calculation.

OneFile Delivery Plans are here to help you manage plans of training from within Eportfolio. They enable you to create a typical plan for a learner without any prior learning and then to adjust it to align with the specific requirements of both the learner and the employer. These delivery plans can subsequently be incorporated into the Individual Learning Plan (ILP) to gather the necessary signatures.

How do I create a Training/Delivery plan template? 

ESFA example training plan is attached below.

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