Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Create Programme Templates

  User Roles

This feature can be used by the following user roles:

  • Provider Admin

To create a Programme Template, follow the steps below.

  1. Click Admin on Left hand side navigation bar
  2. Click Programme templates
  3. Click New template
  4. Enter Template name
  5. Click Continue
  6. Add Programme Title
  7. Add Learning aim reference
  8. Add Funding Model
  9. Add Programme type
  10. Click Add learning aims
  11. Add Aim Title
  12. Add Aim Type
  13. Add Learning Aim reference
  14. Add Funding model
  15. Add Programme type
  16. Click Save

Programme Templates can be used when creating new learners, to speed up the process and reduce repetative steps.

Valid Templates

Programme templates are only valid if they have one Programme aim and at least one Learning aim

Edit Aims

You can also edit the Programme aim and Learning aims by opening the Programme template and clicking Edit details.

 Learning aim

You can added as many Learning Aims as needed!

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