Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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Scorecard schedule

  User Roles

This feature can be used by the following user roles:

  • Assessor

To schedule a Scorecard, follow the steps below:

  1. Navigate to learner portfolio
  2. Click Progress tab
  3. Click Scorecard
  4. Click New 
  5. Select date
  6. Add any comments (these will appear on the scorecard for the learner)
  7. Click Schedule 

You can edit or delete a scheduled scorecard by following steps 1-4 and then click the 3 dots and the option to Delete or Edit will appear. 

When an assessor schedules a Scorecard for a learner, the learner will receive a task that will take the Learner to their scheduled Scorecard.
If a learner has already started scoring and you schedule a Scorecard, the draft scoring will become the Scorecard with the scheduled date.

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