Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Checking assessment evidence with Turnitin

  User Roles

This feature can be used by the following user roles:

  • Assessor
  • Learner

The Turnitin checker can be used within an Assessment or the Assessment Evidence page.

Uploaded evidence can be sent to Turnitin using the steps below:

  1. Access a learner's portfolio
  2. Open the Assessment or Assessment Evidence page
  3. Scroll down to the Evidence files
  4. Click Turnitin Checker - The button will change to Awaiting results
  5. Once completed, Awaiting results will change to Similarity score: %
  6. Click Similarity score: % to be taken to Turnitin and check the results

At the moment, only PDFs and Word documents can be sent to Turnitin and the check usually takes around 1 day.

If the check fails 3 times the user will be provided with an warning message and a reason.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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