Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


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Checking assessment evidence with Turnitin

  User Roles

This feature can be used by the following user roles:

  • Assessor
  • Learner

The Turnitin checker can be used within an Assessment or the Assessment Evidence page.

Uploaded evidence can be sent to Turnitin using the steps below:

  1. Access a learner's portfolio
  2. Open the Assessment or Assessment Evidence page
  3. Scroll down to the Evidence files
  4. Click Turnitin Checker - The button will change to Awaiting results
  5. Once completed, Awaiting results will change to Similarity score: %
  6. Click Similarity score: % to be taken to Turnitin and check the results

At the moment, only PDFs and Word documents can be sent to Turnitin and the check usually takes around 1 day.

If the check fails 3 times the user will be provided with an warning message and a reason.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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