Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Checking assessment evidence with Turnitin

  User Roles

This feature can be used by the following user roles:

  • Assessor
  • Learner

The Turnitin checker can be used within an Assessment or the Assessment Evidence page.

Uploaded evidence can be sent to Turnitin using the steps below:

  1. Access a learner's portfolio
  2. Open the Assessment or Assessment Evidence page
  3. Scroll down to the Evidence files
  4. Click Turnitin Checker - The button will change to Awaiting results
  5. Once completed, Awaiting results will change to Similarity score: %
  6. Click Similarity score: % to be taken to Turnitin and check the results

At the moment, only PDFs and Word documents can be sent to Turnitin and the check usually takes around 1 day.

If the check fails 3 times the user will be provided with an warning message and a reason.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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