Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual.

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Release Notes
Full details of the changes can be found here.

⏱️ Scheduled Downtime
Please note that there will be no service interruption.

How do I enable the Turnitin integration?

Jade Pimblott

Modified on: Wed, 19 Apr, 2023 at 2:42 PM

Please contact your OneFile Success Manager to discuss enabling the integration first before following the information below.

User Roles

This feature can be used by the following user roles:

Centre Manager

To enable the integration, follow the steps below.

Click Centre in the navigation menu
Click Integrations
Click Go to integrations
Click Configure next to Turnitin
Enter the Tenant URL, Turnitin Domain and API Key
Click Test Configuration to test the connection
Tick Enable
Click Save

API Key & URL

The API Key and Tenant URL are provided by Turnitin

User Roles

API Key & URL

Other Guides