Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

Uploading a Review using the Eportfolio App

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Assessor
  • Trainee Assessor

How to Upload a Review in the Eportfolio App

Steps to Upload a Completed Review

  1. Once the review is complete, click next to the Sign section.
  2. Tap Fininsh
  3. Choose one of the following options:
    • Sync and Send Review
      Sign the review directly in the app and upload to the learners portfolio
    • Continue Later
      Complete the review at a later point on the app
    • Finish Online, please in sync ready
      Places the review in Sync Ready. Sync the review to the live system so any changes can be made before signing online by completing a learner sync.

Collecting Signatures

  • After signing, you can collect the learner’s signature:
    • Tap Finsh after signing the review as Assessor
    • Tap Pass to learner
    • The learner can read through the review and sign.

Syncing the Review

  • Once signed or marked as Finish Online, the review will appear in the Sync Ready section under Reviews.
  • To sync:
    • Sync All: Tap Sync All (bottom-right corner) to upload all completed reviews.
    • Sync Individually:
      • Press and hold on a review.
      • Tap Sync (bottom-right corner).
  • You can hit Sync and Send Review to upload the review at the time if completing. Please ensure you have a stable internet connection when completing a sync.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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