Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Creating an Assessment Plan Template

Only Assessors and Centre Managers can create Assessment Plan Templates.

To create an Assessment Plan Template, follow the steps below:

Centre Managers Assessors
  1. Click Quality in the navigation menu
  2. Click Assessment Plan Templates
  3. Click Create new template
  4. Enter the Template Name
  5. Enter the Assessment Plan Title
  6. Click Add Task
  7. Select an Assessment Method
  8. Add instructions to the task (You can also attach any supporting documents to Learning Resources)
  9. Click Save

Please Note

When creating a task on a plan template, it isn't possible to manually set specific criteria - only Outcomes can only be selected. If you want criteria to be selected you will need to create an Assessment Template.

Repeat steps 6 to 9 to add more tasks. Once you're happy with the Assessment Plan Template click Save.

Assessors can now assign this Plan Template to one or multiple Learners.

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