Eportfolio Mobile App Update - Version 1.0.13

Our newest mobile app update is now available, Grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com) 

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play 

Scheduled Maintenance - Saturday, 9th November 2024 7am - 11am

We will be migrating and upgrading our primary database server on Saturday, 9th November 2024. This will require a maintenance window, during which services will be temporarily unavailable.

Click here for more information.

Please ensure your data is saved and you are logged out before 7am on 9th November. 


Help centre

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Resetting the password for another user

Since the roll out of the OneFile Keychain to all users (01 May 2024), we would advise that user's reset their own passwords via the Password Reset page.

As a Centre Manager, if you want to reset the password of another user, for example, a Tutor or a Learner, then follow the steps below:

  1. Click Users
  2. Locate the account of the user you'd like to reset the password for
  3. Click Account
  4. Scroll to the Login Details section
  5. Click Reset Password

Important

The option to reset the password from this page will only appear if the user has previously logged in, and consequently verified their email address.


When this button doesn't appear, you can enter the user's email address via the Password Reset page.

Please note that this will send an email from [email protected] to their email address, and the link will expire in 1 hours of being generated.

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