Software Update: Monday 24th February 2025.

On Monday, we're updating OneFile Engage, to introduce some new enhancements and fixes.  

Enhancements

Engage

• It is now possible to drill into the learner's full EP record from Engage.   The OneFile Number is now a hyperlink to the EP record.

N.B. If the user has more than one EP account, it will ask them to select the required EP account

• The following data is now available in the nightly exports. 

  • Learner OF number 

  • Learner Engage Id

  • Overall Risk Percentage

  • Risk Level

  • Predicted Risk

           N.B. This will be available from 25th February 2025. 
Fixes

Engage

• User page - The user page has been modified to make it easier to see the hierarchy of users. 
• Learner Filter - It is now possible to filter the learners by Class.
• The Archive learners tab has been relabelled to In Active.  This tab will show all learners on the following statuses:

• Archived
• Break in Learning
• EPA

The learners will not show a status in this release but will appear in the tab.  

• When viewing a metric that has no data against the learner, this is now shown in Grey.

• There is now a history of all bulk interactions.This will list all the auto interactions sent, including the number of recipients. 

  The recipient field is a hyperlink displaying the learners sent the interaction. 

• There was an issue when a “user” tried to send an email.  This has now been resolved.

These changes aren't guaranteed to be included in this update.  Any changes to the above planned updates will be communicated in this thread!

Please submit a ticket to our team here if you have any questions.