Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com) version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play version 1.0.27

OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.

Software Update: Friday 8th November 2024

Jade Pimblott

started a topic 6 months ago

On Friday, we're updating OneFile Enrol, to introduce some new enhancements and fixes.

Enhancements

Enrol

An additional layer of security now requires users to enter a code sent to their email when accessing a form through a magic link.
You can now view the enquiry form in the task section when an enquiry is transferred to a learner record.
The default auto-reminder for resending forms is now configured to expire after 1 month.

Fixes

Enrol

A defect has been fixed that was affecting performance when loading forms.

These changes aren't guaranteed to be included in this update. Any changes to the above planned updates will be communicated in this thread!

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Software Update: Friday 8th November 2024

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