Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


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Software Update: Monday 24th June 2024

On Monday, we're updating Enrol, RPL and Events to introduce some new enhancements and fixes. 

Enhancements 

Enrol

  • When resending an email any defaults defined for the reminders will now be displayed
  • When selecting a learner to send a form, the dropdown list has now been enhanced to allow the user to select multiple learners
  • It is now possible to send the same form to multiple learners rather than having to select individual learners. When selecting "Send" there is now the option to multi select learners

Fixes 

Enrol

  • There was an issue when creating a form and the form name field was not disappearing. This has now been resolved
  • There was an issue in Enrol where the Form Name field would not disappear when clicking the back button while creating a new form. This has now been resolved

RPL

  •  There was an issue with the Enrol to EP events relating to Employers and Tutors. This has now been resolved 

Events

  •  There was an issue with the rounding of the duration. This has now been fixed and the calculator will always round down 
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