Merry Christmas from Onefile

Season's greetings from everyone at Onefile!

It’s been a very busy few weeks, but Christmas is nearly upon us. 

Click here to see our open hours.

We hope you have a wonderful break full of fun, food and festivities. 

Take care and have a Merry Christmas!

Eportfolio Mobile App Update

Our newest mobile app update is now available, Grab your free download now!

Apple App Store  (Version 1.0.17)➡️ OneFile Eportfolio App on the App Store (apple.com) 

Google Play Store (Version 1.0.18) ➡️ OneFile Eportfolio – Apps on Google Play 

Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

Our services will be temporarily unavailable on Saturday 28th December 2024 due to scheduled maintenance. Thank you for your patience.

Click here for more information.

Please ensue your data is saved and you are logged out before 7am on 28th December. 

Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

Submit a ticket Log in

Software Update - Tracker: Monday 29th April 2024

Employer Levy Status


We have introduced the ability to record the levy status of Employers, which should be a particular help to providers in identifying learners where co-investment payments are likely to be required.

This field is called Levy Status and can be saved on both Registered Office and Single Organisation Employer types. If you record this information on a Registered Office record, this will be available for all learners who are attached to associated Branch Offices.


If you would like to discuss this feature and the reporting aspect in more detail, please do not hesitate to get in contact with us and we will be happy to go through the feature with you.


Terminology Update


We have updated a number of field labels to be more consistent with ESFA terminology and provide clarity on certain functions. This has not altered system functionality but should make discussing system functions more straightforward with all Tracker users.


Report Creator


As part of our terminology update, we wanted to draw specific attention to changes we have made to our Report Creator. Following feedback from a number of both existing and new customers, we have made the following changes to the labels that are used to navigate to the different Report Creator sections;


Old Menu Structure;

  • Reports
    • Report Creator
    • New Report


New Menu Structure;


  • Report Creator
    • Saved Reports
    • New Report


Apprenticeship Contract Management Report Updates


We have added a new section to the report to highlight learners that are currently at the Gateway stage. These learners had not previously been included in the criteria of any other sections, so we wanted to provide visibility of these learners that are not in active learning, but need to be managed through to their End Point Assessment.


Employment Status Record


Updates to the Employment Status History record streamline data entry and enhance data visibility for learners, particularly those that have changed Employer during their learning.


Eportfolio Integration Enhancements


We have enhanced the dataset that can be sent from Tracker to Eportfolio to now include specific Learning Difficulty and Disability information, as well as enhanced Off-the-Job Training data.

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