Experiencing issues with the new Login/Keychain process?

Click here for an update and guidance 

Help centre

Submit a ticket Log in

Software Update: Wednesday 14th February 2024 7:00am - 7:30am

On Wednesday, we're updating OneFile Eportfolio, Integrations and Learning Hub, to introduce some new enhancements and fixes. 



  • The Cognassist integration has been updated to use version 1 of the Cognassist API. 



  • If a trainee assessor signs an assessment and is then promoted to a qualified assessor, the second-line assessor is not able to sign off the assessment.
  • The overall target progress on the target progress report is not currently calculated when using weightings.

Learning Hub - Scorecard

  • When the back option on the scorecard page is clicked by any user other than the learner, an error is displayed
  • Centre managers receive an error message when they view the scorecard of a learner who has not already accessed their scorecard
  • Unfortunately, we've had to postpone the release this morning due to a couple of issues which were identified during testing as we wouldn't want to introduce any further issues. The team are working on resolving these issues and we'll be in touch with a rearranged date as soon as possible.

    We're really sorry for the inconvenience and thank you for your patience. 

  • This release has been rescheduled for 14th February 2024.

Login to post a comment