Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


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Software Update: Wednesday 14th February 2024 7:00am - 7:30am

Jade Pimblott
started a topic about 1 year ago

On Wednesday, we're updating OneFile Eportfolio, Integrations and Learning Hub, to introduce some new enhancements and fixes. 

Enhancements

Integrations 

  • The Cognassist integration has been updated to use version 1 of the Cognassist API. 

Fixes

Eportfolio

  • If a trainee assessor signs an assessment and is then promoted to a qualified assessor, the second-line assessor is not able to sign off the assessment.
  • The overall target progress on the target progress report is not currently calculated when using weightings.

Learning Hub - Scorecard

  • When the back option on the scorecard page is clicked by any user other than the learner, an error is displayed
  • Centre managers receive an error message when they view the scorecard of a learner who has not already accessed their scorecard
  • Jade Pimblott
    said about 1 year ago
    Unfortunately, we've had to postpone the release this morning due to a couple of issues which were identified during testing as we wouldn't want to introduce any further issues. The team are working on resolving these issues and we'll be in touch with a rearranged date as soon as possible.

    We're really sorry for the inconvenience and thank you for your patience. 

  • Jade Pimblott
    said about 1 year ago

    This release has been rescheduled for 14th February 2024.

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