Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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Software Update: Thursday 2nd November 2023 7am-7:30am

On Thursday, we're updating OneFile Eportfolio, to introduce some new enhancements and fixes. 

Please ensure all data is saved and you're logged out of Eportfolio before 7am. 

Fixes

Eportfolio

  • We've fixed an issue where Assessors are unable to access the Unit Selection and Units page from a learner's portfolio. 
  • We've fixed an issue where the learner details tabs on the portfolio page are hidden for Centre Manages when the centre setting “Deny assessor access to setting learner details (including learning aims)” is ticked.
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