Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Software Update: Wednesday 9th August 2023

On Wednesday, we're updating RPL and Enrol, to introduce some new enhancements and fixes.  

Help guides

Enhancements 

Enrol

  • It is now possible to select a Centre and Placement when creating an Employer in RPL and Enrol, so that this Employer can be created in EP via the Create Employer Placement event.
  • The New Form Template page has been redesigned ahead of some exciting workflow changes that are coming!
  • When completing a form, data will auto save every minute.

Event Subscriptions

  • Three new events have been added to the Event Subscriptions:
    1. Skills Scan - When an applicant's status changes to Successful in RPL, and a learner's record has been created in E-Portfolio, subscribing to the event will send the Skills Scan to Learning Hub and create a Scorecard.
    2. Create Employer Manager - When a Line Manager / Key Contact / Employer is created in RPL, Enrol or Eportfolio, subscribing to the event will create a record in the other products.
    3. Update Employer Manager - When a Line Manager / Key Contact / Employer is update in RPL, Enrol or Eportfolio, subscribing to the event will update their record in the other products. 

More information can be found here: Event Subscriptions 

Fixes 

Enrol

• A defect has been fixed that was hiding the mandatory flag from the file upload field when required.

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