Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Software Update: Thursday 13th July 2023

On Thursday, we're updating RPL and Enrol, to introduce some new enhancements and fixes. 

Help guides

Enhancements 

RPL

  •  Three new events have been added to the Event Subscriptions:
    1. Create Applicant - When an applicant is created in RPL, subscribing to the event will automatically create the applicant in Enrol.
    2. Update Applicant - When an applicant is updated in RPL or Enrol, subscribing to the event will automatically update the applicant in the other product.
    3. Update Enrolment Status - When an applicant's RPL status changes to either Successful or Unsuccessful, subscribing to the event will automatically update the enrolment status in Enrol to either RPL Successful, RPL Unsuccessful or Withdrawn 

More information can be found here: Event Subscriptions

Fixes 

Enrol

  • A bug has been fixed that was hiding the mandatory asterisks from certain field types.


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