Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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Software Update: Wednesday 8th March 2023

On Wednesday, we're updating OneFile Eportfolio to release some fixes: 

Fixes 

  • We've fixed an issue where Learners assigned to an observer or employer are removed when filtering the list of learners by placement and clicking Save. 
  • We've fixed an issue where the Help Centre Login button isn't automatically logging the user into the Onefile Help Centre
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