Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Software Update: Wednesday 22nd February 2023

Wednesday, we're updating OneFile ILR, RPL and Enrol to release some new features, improvements and fixes:

What's new

ILR

  • It is now possible to undo a break in learning, if a learner has been put on the break in error. More information can be found here.
  • Additional dialogue has been added when putting a leaner on a break in learning to give further information about when this feature should be used

RPL

  • A "Completed" version of a calculator can now be Archived
  • A new flag has been added to the CSV export to show if the applicant has been archived

Fixes

Enrol

  • There was an issue that the "Resend" option was available even though the form had been completed. This has now been fixed and the Resend option is no longer displayed for completed forms

 

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