Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Software Update: Wednesday 20th April 2022 - 07:00-07:30am

On Wednesday morning, we're updating OneFile to release some new features, improvements and fixes:

NEW & IMPROVED

Enrol

  •  Phase 2 Data Tables now available.
    When creating a form, it's now possible to define whether the table is read-only or an input data table. Permissions can be set to define who can complete the table.
    In phase 3 we'll be developing the inclusion of the data tables in the PDF and CSV exports as well as the ability for end-users to add and delete rows, and columns in the form completion stage. This release will be available soon. 
  •  The number of values allowed in drop-down fields has been increased from 100 to 300

Eportfolio

  •  Enhancement to the Eportfolio API to allow the population of the 'Total Contracted Hours' and 'Target OTJ %' to be submitted as a pair of values.
    This will allow customers who are using MIS systems for student record management to submit these values automatically without manual intervention in Eportfolio.

FIXES

Enrol

  •  When creating an Employer a validation error was appearing straight away against the contact name. This has now been resolved.
  •  The different statuses in the Status column of a Learner CSV or XML export didn't have spaces in it. This has now been resolved and the statuses are separated correctly.

Eportfolio 

  •  We have fixed a bug in the process of archiving learners within OneFile, which was affecting some users of PICs whilst importing student records.
  •  We have fixed a bug, inadvertently introduced in the last release, which affected the display of some fields (including OTJ metrics) within the Learner Database report.
  • Thanks for the fix. Can I check if this will also work for other aims where they aren't registered (internal certificates for our Traineeship students) and where we need to add N/A to the registration number and date fields, please? Thanks

    We have fixed a bug in the process of archiving learners within OneFile, which was affecting some users of PICs whilst importing student records.

  • Hi Wilma - I believe so! This fix should bypass any validation on the learning aims page when archiving a learner. If you're experiencing further issues after the recent update, please submit a ticket with an example and we'll look into it for you

Login to post a comment