Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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Software Update: Wednesday 23rd March 2022 - 07:00-07:30am

On Wednesday morning, we're updating OneFile to release some new features, improvements and fixes:

NEW & IMPROVED

Enrol

  • Enrol users will be able to download any completed forms to PDFs. A button will be present on the review form and upon pressing it a download will occur; once finished a new tab will open with the completed form in a pdf format.
    Please note that only forms that have been completed by all users will be able to be downloaded as a PDF.

ILR

  • We have made a small user experience update that will help ILR users manage errors and warnings in the data validation report (FIS).
    A user can now mark errors or warnings as done in the right hand menu. This will make it easier for a user to see which errors have been actioned.
    The actioned errors or warnings will automatically move to the bottom of the list after marking as done (and will be labelled accordingly).

FIXES

Enrol

  •  The status of a form in an Employers task was showing as Complete when it hasn't been submitted by the Employer. This has now been fixed
  • The validation on a date when a user enters a date using a decimal point in between numbers was not working. This has now been fixed 
  • When completing a form, the date input field validation has been fixed 
  • When completing a form, the date of birth validation has now been fixed  
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