Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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Software Update: Wednesday 29th September 2021 - 07:00-07:30am

On Wednesday morning, we're updating OneFile to release some new features, improvements, and fixes:   

NEW & IMPROVED 

Enrol 

  • Training providers can create accounts for other team members 

ILR 

  • Overall percentage for learner record completions for Learner and Learning Delivery session sections are combined into one overall percentage 

  • Delivery location postcode field is populated automatically with the Training provider's address when creating a learner 

  • Learner Reference Number field is autogenerated and populated automatically when creating a Learner 

  • Unique Learner Number validation  

Eportfolio 

  • Notification when a Turnitin submission is unsuccessful  

Login – keychain 

  • Enrol tab added to Keychain and the details related to that account 

FIXES 

Enrol 

  • Error message will appear for empty fields when completing forms  

ILR 

  • Users can save values entered in Planned Hours and Actual OTJ fields  

RPL 

  • Users will be presented with an error message for any fields with a decimal point value in 

  

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