Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Software Update: Wednesday 15th September 2021 - 07:00-07:30

On Wednesday morning, we're updating OneFile to release some new features, improvements, and fixes:   

NEW & IMPROVED 

ILR 

  • User account will be logged out if account is idle for 15 minutes
  • The Source of funding & EEF fields can bet set as null if already populated
  • Added the Previous Learning Provider UKPRN field on Learner information page.

Eportfolio

  • Centre managers or users with permission to manage resources can give individual employers access to resource folders on a more granular level. This means centre managers can grant specific employers access to resource folders on a case by case basis.

Enrol

  • You can now view the training provider user who is assigned to a form on the Review and sign forms page
  • Replaced a header on the form templates table to 'Actions'  
  • Replaced the field from 'EDS' to 'ERN' on the Learner record page.

RPL

  • Additional instructions on the account setup email to help learners log in to RPL easier.

FIXES 

Learning Journal

  • Fixed error 500 message when accessing Learning Journal.

Learning Hub – Courses  

  • Completed Courses mapped to criteria will count towards Learner progress

These changes aren't guaranteed to be included in this update.  Any changes to the above planned updates will be communicated in this thread!


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