Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Software Update: Thursday 29th July 2021 7:00-7:30am

On Thursday morning, we're updating OneFile to release some new features, improvements and fixes:   

NEW & IMPROVED 

Enrol

  • Training Provider and Employer user accounts are presented with an End User License Agreement when they log in for the first time 

  • Training Providers can view forms with a completed status 

RPL 

  • Moved the field 'How much do you charge for Tutors to travel outside their region?' field from the funding calculator setup page to the applicant's skills assessment review page 

  • The UI for setting up funding calculators has been improved  

  • Client Owners and Tutors can now archive applicants 

FIXES 

Enrol

  • Fixed an issue where training providers can create duplicate employer records when clicking the 'Create record' button multiple times  

  • Users can now tab and interact with the 'Uploadbutton when completing a form 

  • Fixed an issue where the status of a learner-only form was not updating on the Employer ‘Tasks’ page 

Learning Hub – Courses 

  • Learners will no longer encounter any errors when progressing through an 'In Any Order' course with criteria mapped to the pages 

These changes aren't guaranteed to be included in this update.  Any changes to the above planned updates will be communicated in this thread!



  

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