Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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Software Update: Thursday 4th March 2020 - 07:00-07:30

On Thursday morning, we're updating OneFile to release some new features, improvements and fixes:   

NEW & IMPROVED 

Eportfolio 

  • Learners can now access their BKSB profile via the icon on their portfolio when their portfolio is matchedwithout needing to log in using their BKSB details.  

  • Consumed seats has been removed from the Per Seat Usage Breakdown report 

Learning Hub – Learning Journal  

  • Users get a warning message when they delete a Learning Journal entry informing any associated hours will still exist in Timesheets 

  • New setting has been added to the quiz settings area that allows learners to repeat quiz after passing 

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