Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

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Software Update: Thursday 3rd December 2020 - 07:00-07:30

On Thursday morning, we're updating OneFile to release some new features, improvements and fixes:   

NEW & IMPROVED 

Eportfolio 

  • Centre Monitors can be assigned to individual learners 

  • When an assessment with annotations is resubmitted back to the learner, the annotation option will show the Editor and History views together 

  • Assessors can filter tasks by Learners 

  • Task and message pop ups show your 10 most recent tasks and messages 

  • Placement Documents and Required Placement Documents reports exclude archived placements 

  • API end points for off-the-job and register sessions 

  • Lots of WCAG improvements 

FIXES 

Eportfolio 

  • Progress dipped when Progress Weightings enabled 

  • Internal server error running on per-seat report 

  • Clicking Edit on Expired placement document causes error 

  • Cannot add IP address containing single digit 

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