Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Software Update: Thursday 3rd December 2020 - 07:00-07:30

On Thursday morning, we're updating OneFile to release some new features, improvements and fixes:   

NEW & IMPROVED 

Eportfolio 

  • Centre Monitors can be assigned to individual learners 

  • When an assessment with annotations is resubmitted back to the learner, the annotation option will show the Editor and History views together 

  • Assessors can filter tasks by Learners 

  • Task and message pop ups show your 10 most recent tasks and messages 

  • Placement Documents and Required Placement Documents reports exclude archived placements 

  • API end points for off-the-job and register sessions 

  • Lots of WCAG improvements 

FIXES 

Eportfolio 

  • Progress dipped when Progress Weightings enabled 

  • Internal server error running on per-seat report 

  • Clicking Edit on Expired placement document causes error 

  • Cannot add IP address containing single digit 

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