Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Software Update: Thursday 12th November 2020 - 07:00-07:30 (GMT)

On Thursday morning, we're updating OneFile to release some new features, improvements and fixes:   

NEW & IMPROVED 

Eportfolio 

  • Multiple Web Content Accessibility (WCAG) improvements to make sure OneFile is accessible for everyone. WCAG is a set of requirements that ensures OneFile is accessible by everyone, regardless of age or disability.  

  • Text colour option within HTML editor

Learning Hub – Courses 

  • Users can access all YouTube features when viewing through the course 

RPL – Funding Calculator  

  • Bespoke standards are now labelled as Bespoke to identify them for users  

FIXES 

Eportfolio 

  • Start Date missing from Progress Per Month export 

  • Unable to create assessment plan task without a 'Learner Can Start' method 

  • Unit Summary sign off tasks being sent to Assessor when unit not completed 

  • Task to sign completed assessment generated if assessor changed to trainee before learner signs 

RPL – Funding Calculator  

  • Applicants are visible to their assigned tutors on the Manage Applications page, if no employer or line manager has been assigned to the Applicant 

  • Round brackets can now be used when searching for a standard name  

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