Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Software Update: Thursday 9th July 2020 - 07:00-07:30 (GMT+1)

On Thursday morning, we're updating OneFile to fix a few bugs and release some new features.  

NEW & IMPROVED 

Eportfolio

  • Integration with Microsoft Teams  

  • Off-the-job entries added with a future date and time will now update the off-the-job total and percentage when the date and time is reached

  •  Multiple Web Content Accessibility (WCAG) improvements to make sure OneFile is accessible for everyone. WCAG is a set of requirements that ensures OneFile is accessible by everyone, regardless of age or disability.   

Learning journal

  • Learners can only view standards within the scorecard which are linked to a scorecard rating scale 

  • New warning message to inform learners that learning journal entries linked to criteria will only appear on the scorecard if the criteria is linked to a scorecard rating scale 

  • Scorecard is now compatible with standards with up to 20 units 

Courses

  • H5p.com content can be embedded

  • Quiz settings now appear on slide-out page 

 

FIXES 

Eportfolio

  • Assessment links within download portfolios no longer show File not found error 


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