Reduced Support Availability: 18th July 2024 from 12pm

Just to let you know, our team is attending the OneFile all company meeting on 18th July  2024 from 12pm, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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Software Update: Thursday 18th June 2020 @ 07:00-07:30 (GMT+1)

On Thursday morning, we're updating OneFile to make some improvements and release some new features.



  • The API Secret and Key can now be copied when configuring the Skills Forward integration
  • Multiple Web Content Accessibility (WCAG) improvements to make sure OneFile is accessible for everyone. WCAG is a set of requirements that ensures OneFile is accessible by everyone, regardless of age or disability

Learning Hub

  • Learning Journal entries can now be filtered by title, category, creation date, activity date and off-the-job
  • All previously submitted scorecards for a learner can now be seen on the scorecard overview page. This was previously limited to five

Learning Aim Request Portal

  • Zip files can now be uploaded
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