Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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Software Update: Thursday 14th May 2020 - 07:00-07:30 (GMT+1)

On Thursday morning, we're updating OneFile to fix a few bugs and release some new features.  

NEW & IMPROVED

Eportfolio

  • Centre Managers can archive Timesheet categories
  • Added new column Standard Name to scorecard report; learners who are assigned to more than one scorecard will now appear per scorecard
  • Multiple Web Content Accessibility (WCAG) improvements to make sure OneFile is accessible for everyone. WCAG is a set of requirements that ensures OneFile is accessible by everyone, regardless of age or disability

Courses

  • Learners are able to expand and collapse modules within a course

FIXES

Eportfolio

  •  Learner search now shows updates to the learner’s account name
  • Users can now access Notes report
  • Portfolios will now download if units and form titles contain characters like /*?:"|<>
  • Users can now add attachments to forms before all mandatory fields are complete

Learning journal

  • Learners will no longer receive error 500 on the journal if the Timesheet category has been edited

Scorecard

  • Scorecard overview report now shows when the learner is assigned to more than one scorecard


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