Software Update: Thursday 3rd April 2025

On Thursday, we're updating Engage, to introduce new features and enhancements.

There will be no product downtime.

Release notes can be found here.


Help centre

Submit a ticket Log in

Authenticate via the API

Firstly, submit a ticket to request an API Token. Once you've got a token:

  1. Call the POST /api/v2.1/Authentication endpoint
    1. Pass the X-CustomerToken in the header
    2. The Session will be returned in the body of the response
  2.  Pass the Session as the X-TokenID in the header, to authenticate all other calls

X-TokenID Expiry

The X-TokenID will expire 24 hours after being generated.

You'll need to Call the POST /api/v2.1/Authentication endpoint to get a new X-TokenID.

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