Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Why can't I see the Assessment Template icon?

Anthony Dargue
Modified on: Tue, 31 Mar, 2026 at 3:07 PM

Overview

If you cannot see the Assessment Template icon, it is likely that the required Centre Setting has not been enabled. Assessment Templates allow Assessors to create reusable templates that can be assigned to learners.

User Roles

This feature can be used by:

  • Centre Manager
  • Assessor

Centre Setting

To enable Assessment Templates, ensure the following setting is activated:

  • Allow assessment templates

How to Enable Assessment Templates

  1. Click Centre on the navigation bar.
  2. Click Settings.
  3. Scroll down to the Assessments section.
  4. Tick Allow assessment templates.
  5. Click Save.

Important Information

  • Centre Managers access Assessment Templates from the Quality area.
  • Assessors access Assessment Templates from the Forms & Templates section of their account.
  • Assessment Templates can only be assigned to learners by an Assessor.

Tips & Notes

  • If the icon still does not appear, refresh your browser or log out and back in.
  • Permissions may need adjusting if Assessors are still unable to see the icon.
  • Changes to Centre Settings apply to all users with access to Assessment Templates.

Terminology

The terminology used in this article may be different depending on your Centre’s configuration.

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Need Help?

If you need assistance, please contact Onefile Support or your internal support team.

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