Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

Access and Manage Reviews in the Eportfolio App (Assessor Role)

  Who Can Use This Feature?

This feature can be used by the following user roles:

  • Assessor
  • Trainee Assessor

⚠️Important

Remember to always complete a sync of your learners each day to ensure the most up to date information is available.

How to Access Reviews

Once logged into the Eportfolio App:

  1. Tap the Reviews icon on the home screen.
  2. You will see three tabs:
  • Pending – Reviews that have been started but not yet completed.
  • Scheduled – Reviews that are planned but have not yet started.
  • Sync Ready – Reviews that are signed or awaiting finalization via the online platform.

To open a pending review or start a scheduled one, tap the learner’s name under the relevant tab.

⚠️Important: Deleting Data

To avoid data loss:

  • Do not delete any review from the live system that has been edited in the app.
  • Only delete reviews if you have been explicitly advised to do so by Onefile Support.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support through the Help section of the app or your internal support channels.

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