Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: RPL

On Thursday 4th Novemeber 2025, we’ll be rolling out a series of enhancements to RPL Funding Calculator.

Full details of the changes can be found in the Release Notes

Downtime: There will be no product downtime.

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How to Perform a Centre Sync in the OneFile App

A Centre Sync ensures your OneFile App is up to date with the latest configuration changes made to the online version of OneFile. This includes updates to:

  • Centre settings
  • Learning aims (new or updated)
  • Other configuration changes

We recommend performing a Centre Sync every time you use the App, to ensure you have the most current data available.

Steps to Perform a Centre Sync

  1. Open the OneFile App
  2. Tap the Cog icon on the homepage
  3. Tap "Sync Settings"
  4. Tap "Select All" to download all available updates
  5. Tap "Start Sync" to begin the process

ℹ️Important Notes

If you've been assigned new learners or suspect changes in a learner’s portfolio, you’ll also need to perform a Learner Sync to ensure those updates are reflected in your app.

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