Overview
A Centre Sync ensures that your Onefile App is updated with the latest configuration changes made in the online version of Onefile. This includes updates to:
Steps to Perform a Centre Sync
Step 1: Open the Onefile App
Step 2: Tap the Cog Icon
- Located on the homepage.
Step 3: Tap Sync Settings
Step 4: Tap Select All
- This ensures all available updates are downloaded.
Step 5: Tap Start Sync
- The sync process will begin and update your device with the latest centre configuration.
Additional Options
ℹ️ Important: If you have been assigned new learners, or you suspect changes have been made to a learner’s portfolio, you will also need to perform a Learner Sync to update learner‑specific information.
Troubleshooting
Issue Solution Sync does not update correctly Check your internet connection and try the sync again. Changes still not showing Perform a Learner Sync in addition to the Centre Sync. ✅ Tip: Make Centre Sync part of your routine each time you open the App to avoid missing important configuration updates.
Terminology
Please note that the terminology used in this article may vary depending on your Centre.
❓Need Help?
If you encounter any issues or have questions, please contact OneFile Support or your internal support channels.