Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Thursday 11th September 2025

On Thursday, we're updating Enrol, to introduce some improvements to existing features.
This update will not require any downtime.
Release notes can be found here.

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How do I complete a Centre sync on the Eportfolio App?

A Centre sync will update your app with any changes that have been made to the configuration of the online version of OneFile. This includes changes to the centre settings, new learning aims, updates to learning aims and much more.

We would recommend you complete a centre sync every time you use the App, in case something else has changed.

To perform a Centre Sync, follow the steps below as an Assessor:

  1. Tap Cog on homepage
  2. Tap Sync Settings
  3. Tap Templates to download new templates or pick up changes existing templates. Tap Select All to download all updates.
  4. Tap Start Sync

If you've been assigned new learners or something might have changed on a learner's portfolio, you'll need to perform a learner sync.

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