Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Thursday 11th September 2025

On Thursday, we're updating Enrol, to introduce some improvements to existing features.
This update will not require any downtime.
Release notes can be found here.

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Report on unmatched BKSB accounts

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

To run a report on unmatched accounts, follow the steps below.

  1. Click Reports in the navigation bar
  2. Locate Diagnostics section
  3. Click BKSB Live Unmatched

You'll then see a table showing the below information:

  • Learner ID
  • Last name
  • First name
  • Email address

OneFile will automatically match the learners in both systems, where the email address in both systems match. When a learner is matched, their assessment data will instantly be displayed on the BKSB page of the learner's portfolio. The learners email address must be verified. 

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