Software Update: Thursday 23rd January 2025 7am to 7:30am

On Thursday, we're updating OneFile Eportfolio, Keychain login, Data exports, Engage, Courses and API to introduce some new enhancements and fixes.  

Release notes can be found here.


Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

Submit a ticket Log in

Report on unmatched BKSB accounts

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

To run a report on unmatched accounts, follow the steps below.

  1. Click Reports in the navigation bar
  2. Locate Diagnostics section
  3. Click BKSB Live Unmatched

You'll then see a table showing the below information:

  • Learner ID
  • Last name
  • First name
  • Email address

OneFile will automatically match the learners in both systems, where the email address in both systems match. When a learner is matched, their assessment data will instantly be displayed on the BKSB page of the learner's portfolio. The learners email address must be verified. 

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