Report on unmatched BKSB accounts

To run a report on unmatched accounts, follow the steps below.

1. Click Reports in the navigation bar
2. Locate Diagnostics section
3. Click BKSB Live Unmatched

You'll then see a table showing the below information:

• Learner ID
• Last name
• First name
• Email address

OneFile will automatically match the learners in both systems, where the email address in both systems match. When a learner is matched, their assessment data will instantly be displayed on the BKSB page of the learner's portfolio. The learners email address must be verified.