Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

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How do I enable the Skills Forward integration?

Adam Fogo
Modified on: Wed, 19 Apr, 2023 at 2:41 PM

Please contact your OneFile Success Manager to discuss enabling the integration first before following the information below. 

The Skills Forward Integration can only be enabled by a Centre Manager. Before you can do this, make sure you've got an API Key and an API Token from Skills Forward. If you don't have this already, please contact info@skillsforward.co.uk.

Once you've got the information above, follow the steps below to enable in the integration in OneFile:

  1. Click Centre in the navigation menu
  2. Click Integrations
  3. Click Go to integrations
  4. Click Configure for Skills Forward
  5. Enter the API Key and API Token provided by Skills Forward
  6. Click Test Connection
  7. Click Save

Success!

If the details you entered were successfully verified, you'll now be presented with an Generated API Key and a Generated API Token. These need to be shared securely with Skills Forward, so that they can enter the details into their system (info@skillsforward.co.uk). Please wait for confirmation from Skills Forward that the details have been entered into their system for the integration to be successfully configured.

Click here for information on how the integration works.

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