Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


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Assigning a Sampling Policy

Overview

Centre Managers, Lead IQAs, and IQAs can assign a sampling policy to assessors. This ensures that sampling is planned and compliant with your organisation’s quality requirements.

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Manager

  • Lead Internal Quality Assurer

  • Internal Quality Assurer

Permissions

  • Can assign sampling policies

Steps to Assign a Sampling Policy

  1. Click the Sampling Policies icon or link.
    • If a sampling policy already exists, you will be taken directly to the Assign Sampling Policies page.
  2. On the Assign Sampling Policies page, you will see a list of assessors linked to you.
  3. Tick the checkboxes for the assessor(s) you want to assign the policy to.
  4. Select the sampling policy from the drop-down list.
  5. Click Assign.

Compliance Check

  • Once assigned, you can see if the policy is compliant.
  • If a sampling plan already exists, you can check whether it is compliant.
  • The planned sampling can be manually edited by the IV, and the Compliancy column will turn green once the required amount of sampling has been planned.

Tip: Regularly review compliance status to ensure sampling meets quality standards.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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