Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


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Create a Sampling Policy

Overview

A Sampling Policy defines how learner work is sampled for quality assurance purposes. This feature is available to specific user roles with the appropriate permissions.

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Manager
  • Lead Internal Verifier
  • Internal Verifier

⚠️Permissions

Users must have the “Can manage sampling policies” permission enabled.

Steps to Create a Sampling Policy

  1. Navigate to Quality

    • Click Quality in the navigation menu.
    • Lead and Internal Verifiers can access this under Other IV Options on the homepage.
  2. Open Sampling Policies

    • Click Sampling Policies.
    • Select Create new sampling policy.
  3. Enter Policy Details

    • Name: Provide a clear name for the policy.
    • Assessor Sampling %: Specify the percentage of the Assessor’s learners to be sampled.
    • Unit Sampling %: Specify the percentage of those learners’ units to be sampled.
  4. Set Sampling Type

    • Use the slider to define the split between Summative and Interim sampling:
      • Overall Sample: Apply the Summative/Interim split across all affected learners.
      • Each Learner’s Sample: Apply the split individually for each learner.
  5. Select Sampling Methods

    • Choose which methods should be included in the sample.
    • Decide whether methods apply to the overall sample or each learner.
  6. Save the Policy

    • Click Save to confirm and apply the new sampling policy.
Tip: Review your organisation’s quality assurance guidelines before setting percentages and sampling methods.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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