Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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Create a Sampling Policy

  User Roles

This feature can be used by the following user roles:

  • Centre Manager with permission
  • Lead Internal Verifier with permission
  • Internal Verifier with permission

  Permissions

Can manage sampling policies 

To create a sampling policy, follow the steps below. 

  1. Click Quality in the navigation menu  
    • Lead and Internal Verifiers can access this under Other IV Options on your homepage
  2. Click Sampling Policies
  3. Click Create new sampling policy
  4. Enter a name
  5. Specify which % of the Assessor’s learners should be sampled
  6. Specify what % of those learner’s units should be sampled
  7. Use the slider to specify how much of the sampling should be summative and interim
    • Overall Sample: Apply the Summative/Interim split across all of the affected learners
    • Each learner’s Sample: Apply the Summative/Interim split to each affected learner
  8. Specify which methods should be included within the sample
  9. You can choose if the methods should be applied to the overall sample or each learner
  10. Click Save

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